SERVICE GUARANTEE

THE STEEL HAMMER PROMISE

At Steel Hammer Home Repair LLC, we don't just stand behind our work—we guarantee it. Our service promise is built on three simple principles: Quality craftsmanship, respectful service, and your complete satisfaction.

OUR 3-PART GUARANTEE

1. ON-TIME GUARANTEE

We value your time as much as our own. That's why we promise to:

  • Arrive within our scheduled 2-hour window
  • Call 30 minutes before arrival
  • Credit you $50 if we're late without prior notice

2. WORKMANSHIP GUARANTEE

Our repairs and installations are built to last:

  • 12-month warranty on all labor
  • 100% coverage on any workmanship issues
  • Free follow-up visits for warranty items
  • No questions asked—if it breaks, we fix it

3. SATISFACTION GUARANTEE

Your happiness is our ultimate measure of success:

  • If you're not completely satisfied, we'll make it right
  • No job is complete until you give your approval
  • Fair, transparent pricing with no hidden fees
  • Clean-up included with every service

THE DETAILS (HOW IT WORKS)

BEFORE WE START:Our technicians will:

  • Provide a clear, written estimate before work begins
  • Explain exactly what needs to be done and why
  • Protect your home with floor coverings and drop cloths
  • Answer all your questions before starting work

WHILE WE WORK:

  • Respectful, background-checked professionals only
  • No smoking, no inappropriate language
  • Careful handling of your property and belongings
  • Clean, uniformed technicians with proper identification

WHEN WE FINISH:

  • We clean up completely—no traces left behind
  • Final walkthrough to ensure your satisfaction
  • Clear explanation of the work completed
  • All warranty information provided in writing

WHAT'S NOT COVERED

We believe in complete transparency:

  • Damage caused by customer misuse or abuse
  • Natural wear and tear beyond the warranty period
  • Issues caused by DIY repairs after our service
  • Acts of nature (floods, lightning strikes, etc.)

THE STEEL HAMMER DIFFERENCE

Unlike other handyman services that rush through jobs or cut corners, we take pride in our reputation for excellence. Our guarantee isn't just a marketing promise—it's the foundation of our business.

"We'd rather lose money on a job than lose your trust." - Jeff Klinger, Owner

WHAT TO DO IF YOU NEED SERVICE

If you ever need us, we are just a phone call away:

  1. Give us a Call: (716) 513-4340
  2. Email us at: info@steelhammerhomerepair.com 
  3. Use our priority scheduling form: Contact us 

We typically respond within 4 business hours and schedule follow-up service within 48 hours.

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